DAN Membership Benefits

DAN Travel Assist®

Members receive DAN TravelAssist which provides valuable Travel Assistance Services and up to US$150,000 (US$100,000 in MN and NY) combined benefit limit in Emergency Medical Transportation and Travel Assistance Benefits anytime you travel at least 50 miles (80km) from home and suffer a medical emergency. 

Still need help? Contact DAN member services at +1 (919) 684-2948 Mon-Fri 8:30am – 5:00pm ET or email us at

Emergency Medical Transportation

Emergency Medical Evacuation

If an Insured Member has suffered a Medical Emergency during the course of a Trip and such condition requires an Emergency Evacua­tion or Medically Necessary Transfer, DAN TravelAssist will arrange necessary services and Covered Expenses incurred for evacuation or transfer will be paid directly to the provider, up to the combined benefit limit.  

View the Membership Benefits Handbook for complete terms and conditions of coverage.

Repatriation of Mortal Remains

If an Insured Member has died while on a Trip, DAN TravelAssist will arrange, and up to the combined benefit limit will be paid, for the expenses incurred to move the body and return the mortal remains to the Insured Member’s Home for burial. 

Covered expenses include, but are not limited to, expenses for:

  • Em­balming
  • Cremation
  • Necessary government authorizations
  • Coffins
  • Transportation

Expenses related to the use of an air ambulance for the Repatriation of Mortal Remains are expressly excluded.

View the Membership Benefits Handbook for complete terms and conditions of coverage.

Repatriation for Additional Care

When an Insured Member suf­fered a Medical Emergency during the course of a Trip for which Emergency Evacuation or Medically Necessary Transfer is neces­sary, and the Insured Member is deemed medically fit to travel to a different Hospital or medical facility for further care, treatment or evaluation, DAN TravelAssist will arrange, and up to the aggregate benefit limit will be paid, for the Covered Expenses for Transportation to a Hospital or medical facility that is located either:

1. near the Insured Member’s Home; or,

2. near where the Insured Member is living and/or working at the time of the Medical Emergency.

Any Repatriation for Additional Care shall be undertaken at the dis­cretion of DAN TravelAssist in consultation with the Insured Mem­ber’s treating Physician. Repatriation for Additional Care is limited to scheduled commercial airlines, watercraft, or ground transporta­tion, and DAN TravelAssist will arrange, and up to the combined benefit limit will be paid, for the Covered Expenses for such scheduled commercial airlines, watercraft, or ground transportation.

View the Membership Benefits Handbook for complete terms and conditions of coverage.

Travel Assistance Benefits

Visit of a Family Member or Friend

If during the course of a Trip an Insured Member is traveling alone and suffers a Medical Emergency that requires hospitalization for more than 7 consecutive days, DAN TravelAssist will arrange, and up to $1,000 will be paid under the combined benefit limit, for an economy round-trip ticket to the location of the Hospital, accom­modations and meals, for a person chosen by the Insured Member to travel to the site of his or her hospitalization and return to the point of that person’s departure. 

  • The family member or friend must provide bills or receipts of actual expenses. 
  • This benefit does not include the cost of Hospital stays. 
  • This benefit is available for the lesser of up to 10 days, or 72 hours after the Insured Member is discharged from the Hospital. 
  • Use of this benefit may not be combined with the Visit of a Traveling Companion benefit.

View the Membership Benefits Handbook for complete terms and conditions of coverage.

Visit of a Traveling Companion

If during the course of a Trip an Insured Member is traveling with a Traveling Companion and suffers a Medical Emergency that requires hospitalization for more than 7 consecutive days, DAN TravelAssist will arrange, and up to $1,000 will be paid under the combined benefit limit:

a) To provide the Traveling Companion with one-way economy transportation to the location of the Hospital, accom­modations and meals, to allow the Traveling Companion to remain near the Insured Member. 

b) At the conclusion of the visit by the Travel­ing Companion, for the Travel­ing Companion’s one-way economy transportation (or same class as the original ticket) less the value of any applied credit from any unused original return trip ticket held by the Traveling Companion, to return them to their original return destination. 

  • The Traveling Com­panion must provide receipts for actual expenses. 
  • This benefit does not include the cost of Hospital stays. 
  • This benefit is available for the lesser of up to 10 days, or 72 hours after the Insured Member is dis­charged from the Hospital. 
  • Use of this benefit may not be combined with the Visit of a Family Member or Friend benefit.

View the Membership Benefits Handbook for complete terms and conditions of coverage.

Return of Dependent Children

If during the course of a Trip an Insured Member is traveling alone with his or her minor dependent children and suffers a Medical Emergency for which Emergency Evacuation or Medically Necessary Transfer is payable and is unable to tend to the children’s needs, DAN TravelAssist will arrange, and up to the combined benefit limit will be paid, to provide the children with one-way economy transportation (or same class as the original ticket) less the value of any applied credit from any unused original return trip tickets held by the children, to return them Home. Qualified escorts will be provided, if necessary.

View the Membership Benefits Handbook for complete terms and conditions of coverage.

Return of a Traveling Companion

If during the course of a Trip an Insured Member has suffered a Medical Emergency and his or her Traveling Companion’s transportation ticket is no longer valid due to changes in plans caused by the emergency, DAN TravelAssist will arrange, and up to the combined benefit limit will be paid, to provide the Trav­eling Companion with one-way economy transportation (or same class as the original ticket) less the value of any applied credit from any unused original return trip ticket held by the Traveling Compan­ion, to return them to their original return destination.

View the Membership Benefits Handbook for complete terms and conditions of coverage.

Return of Vehicle

If during the course of a Trip an Insured Mem­ber is hospitalized or requires an Emergency Evacuation or Medi­cally Necessary Transfer which prevents the return of the Insured Member’s vehicle to the rental agency or his or her Home, DAN TravelAssist will arrange, and up to $1,000 will be paid under the combined benefit limit, for the cost of returning the unattended vehicle to the rental agency or to his or her Home.

View the Membership Benefits Handbook for complete terms and conditions of coverage.

Personal Assistance

Emergency Message Transmission

DAN TravelAssist will receive and relay emergency messages to and from Your Family and/or em­ployer.

Emergency Cash Advances

When possible, DAN TravelAssist will provide You with a cash advance of up to US $500 (or equivalent lo­cal currency) for medical emergencies with an acceptable guarantee of reimbursement from either You or Your insurance.

Assistance With Recovering Lost or Stolen Items

When a Mem­ber has had luggage, documents, credit cards, or personal items lost or stolen, DAN TravelAssist will aid the Member in reporting the lost or stolen items to the appropriate authorities; will provide direction for the replacement of passports; and will provide advice regard­ing how to recuperate lost or delayed luggage from a carrier. Direct cost of replacing the lost or stolen items are the responsibility of the Member.

General Assistance

DAN TravelAssist will provide advice regarding how to utilize services available in consulates and in government agencies and provided by translators and other service providers who assist with travel-related problems. You are responsible for the selection of these professionals and payment of any related fees.

Travel Arrangements Assistance

When a Member needs travel service assistance in the event of an emergency, DAN TravelAssist will: 

  • Help coordinate emergency travel arrangements and hotel reservations.
  • Help replace lost or stolen airline tickets by arranging payment through the Member’s credit card.
  • Deliver replace­ment or prepaid tickets by express mail or directly to airline counters.

Insurance Claims Assistance

You can receive assistance in:

  • Ver­ifying your insurance coverage
  • Guaranteeing payments to medi­cal care providers
  • Obtaining information for insurance claims for cases coordinated through DAN TravelAssist completing insurance and other medical claims forms. 

DAN TravelAssist will as­sist with Your eligible insurance claims until such claims have been settled or denied.

Pre-Trip Information

Members may obtain information for each country to be visited concerning:

  • Immunization requirements.
  • Appro­priate pre-departure medical examinations and/or treatment.
  • Pass­port and visa requirements.
  • Information as to weather or other travel hazards through DAN TravelAssist.

Emergency Prescription Replacement Assistance

If You require prescription medication or eyeglasses not available where You are staying, DAN TravelAssist will consult with the prescribing physician, and locate and arrange to send your replacement medications and/or prescriptions when it’s possible and legally permissible to do so. You are responsible for the cost of providing the medication or eye­glasses.

Medical Expense Advances

Hospital admittance or discharge deposits will be advanced up to $5,000 by DAN TravelAssist with an acceptable guarantee of reimbursement from either You or Your insurance.

Medical Monitoring

When DAN TravelAssist is notified of a Mem­ber’s medical emergency, its staff will establish communication with the local attending medical provider and obtain as much information as possible about the situation and begin to monitor the Member’s condition.

Medical professionals will stay in regular communication with the local medical personnel and relay necessary information to the Member and his or her Family until the situation is resolved and the Member continues with his or her travels or returns Home.

24-Hour Worldwide Medical Information and Assistance

Should you suffer a medical emergency while you are traveling, a multilin­gual staff is available for consultation 24 hours a day, seven days a week through the DAN Emergency Hotline. The DAN TravelAssist staff will consult with those at the location of the emergency and will assist in determining the best course of action for the Member given the situation.

When both possible and appropriate, an effort will be made to consult with the Member’s family physician. DAN TravelAssist will then organize a response to the medical emergency, doing whatever is deemed medically appropriate, including but not limited to recommending or securing the availability of services of a local physician, arranging hospital confinement, and in some cases, Medical Evacuation or Repatriation.

DAN TravelAssist also handles non-diving-related medical referrals to physicians, hospitals and specialists as well as coordinating all aspects of emergency medical evacuation for You. DAN TravelAssist is not responsible for diagnosis or treatment.

Legal Referrals And Advances

Legal Referrals

Referrals to local qualified attorneys are provided in the area in which You are traveling. Telephone interpretation can be provided when necessary. All expenses other than legal referrals are Your responsibility.

Bail Advances

Where permitted by law, You will be advanced up to $5,000 in bail funds with an acceptable guarantee of reimbursement from either You or Your insurance.


24/7 Emergency Hotline

In event of a dive accident or injury, call local EMS first then call DAN.

24/7 Emergency Hotline

+1 (919) 684-9111

(Collect calls accepted)

DAN must arrange transportation for covered emergency medical evacuation fees to be paid.

Medical Information Line

Get answers to your non-emergency related, health and diving questions.

Monday–Friday, 8:30 a.m.–5 p.m. ET

+1 (919) 684-2948, Option 2

EMAIL: 

ONLINE: Ask A Medic

Allow 24-48 hours for a response.


DAN membership includes automatic enrollment in DAN TravelAssist®. Benefits are available for both diving and non-diving emergencies, with a combined benefit limit up to $150,000 ($100,000 for residents of  MN and NY) for Emergency Medical Transportation and Travel Assistance Benefits.  

DAN TravelAssist® benefits are provided by DAN, Travel Guard®, and other service providers depending on the benefit. To access these benefits or to request emergency medical transportation, you must contact DAN TravelAssist for assistance. Emergency medical transportation arranged directly by you may not be reimbursed. 

Emergency Medical Transportation and Travel Assistance Benefits are insured benefits underwritten by the companies shown below.  This is only a brief description of the coverage(s) available. The Policy will contain reductions, limitations, exclusions, definitions and termination provisions. Coverage may vary by state or may not be available in all provinces.

For residents of MN and NY, insurance is underwritten by The United States Life Insurance Company in the City of New York, NAIC No. 70106 domiciled in the state of New York, with its principal place of business of One World Financial Center, 200 Liberty Street, New York, NY 10281.

For residents of all other U.S. states and the District of Columbia, other than the U.S. states listed above, insurance is underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company, with its principal place of business at 1271 Ave of the Americas FL 37, New York, NY 10020-1304. It is currently authorized to conduct insurance business in all states and the District of Columbia. NAIC No. 19445.

In Canada, insurance is underwritten by AIG Insurance Company of Canada, 120 Bremner Blvd., Suite 2200, Toronto, Ontario, M5J 0A8.