Customer Service Center
+1-919-684-2948
Monday–Friday, 8:30 a.m.–5 p.m. ET
General Inquiries
Phone: Option 1
Online: Send DAN a Message
Membership & Insurance Inquiries
Phone: Option 1
Email:
Business & Professional Member Inquiries
Phone: Option 1
Email:
Professional Liability Insurance Inquiries
Phone: Option 1
Email:
Professional Liability Insurance Claims
Phone: Option 1
Email:
Company Departments
+1-919-684-2948
Monday–Friday, 8:30 a.m.–5 p.m. ET
Medical Services
Phone: Option 4
Online: Ask a Medic
Risk Mitigation & Training
Phone: Option 2
Safety services email:
Training email:
Emergency Hotline
+1-919-684-9111
DAN medics are available 24 / 7 / 365.
Collect calls are accepted.
IMPORTANT: This hotline is for emergencies only. Please contact the Customer Service Center for non-emergency inquiries.
Divers Alert Network
6 West Colony Place
Durham, North Carolina 27705 USA
+1-919-684-2948
International DAN Offices
DAN World regions of coverage include:
The Latin American – Caribbean (LAC) Region of coverage includes the Caribbean (Puerto Rico, Bahamas, British and U.S. Virgin Islands), Micronesia, Guam, Central, and South America.
Diving Emergencies:
+1-919-684-9111(English)
+52-557-100-0540 (Spanish)
The Asia Pacific (AP) Region of coverage includes Australia, New Zealand, South Pacific islands, Indonesia, Polynesia, Melanesia, Southeast Asia, India, China, Thailand, Taiwan and Korea.
Diving Emergencies:
Within Australia: 1800-088-200 (toll free within Australia — English only)
International: +1-919-684-9111 (from outside Australia)
The Canada region includes the 10 provinces and 3 territories.
Diving Emergencies: +1-919-684-9111 (accepts collect calls)
DAN Europe: Regions of coverage include geographical Europe, the countries of the Mediterranean Basin, the countries on the shores of the Red Sea, the Middle East including the Persian Gulf, the countries on the shores of the Indian Ocean north of the equator and west of India and Sri Lanka, as well as the related overseas territories, districts and protectorates.
Diving Emergencies: +3906 42 11 5685
DAN China: Regions of coverage include China Mainland, Hong Kong, Macao and Taiwan.
Diving Emergencies：
400-007-2000 (within China)
+86-021-6839-1606 (outside China)
DAN Japan: Regions of coverage include Japan, Japanese islands and related territories, with regional responsibility for Northeast Asia-Pacific.
Diving Emergencies: +81-3-3812-4999
DAN Southern Africa: Regions of coverage include South Africa, Swaziland, Lesotho, Namibia, Botswana, Zimbabwe, Mozambique, Angola, Zambia, Zaire, Malawi, Tanzania, Kenya, Madagascar, Comoros, Seychelles and Mauritius.
Diving Emergencies:
0800-020-111 (within South Africa)
+27 828 10 60 10 (outside South Africa)