DAN Customer Service

Monday–Friday, 8:30 a.m.–5 p.m. ET
+1 (919) 684-2948

+1-800-446-2671

FAX: +1 (919) 490-6630

EMAIL: 

24/7 Emergency Hotline

In event of a dive accident or injury, call local EMS first then call DAN.

24/7 Emergency Hotline

+1 (919) 684-9111

(Collect calls accepted)

DAN must arrange transportation for covered emergency medical evacuation fees to be paid.

Medical Information Line

Get answers to your non-emergency related, health and diving questions.

Monday–Friday, 8:30 a.m.–5 p.m. ET

+1 (919) 684-2948, Option 4

EMAIL: 

ONLINE: Ask A Medic

Allow 24-48 hours for a response.


DAN TravelAssist® must arrange ALL evacuations and these benefits are only available if you con­tact DAN TravelAssist. DAN will then arrange any necessary emer­gency medical transportation or provide the other services available through DAN TravelAssist. Emergency evacuation arrangements made directly by you may not be reimbursed.

Both diving and non-diving emergencies are covered. The aggregate limit for benefits provided under DAN TravelAssist is up to US$150,000 (up to US $100,000  depending on the state of residence).

DAN TravelAssist® benefits are available to both Individual and Fami­ly members. With an Individual membership, enrollment is automatic when the person becomes a member. With a Family membership, the primary member is automatically enrolled, and others who qual­ify as Family Members are enrolled when the primary Member adds his/her name to the list of Covered Family Members.

This is only a brief description of the coverage(s) available. The Policy will contain reductions, limitations, exclusions and termination provisions. 

**Depending on the state of residence, insurance is underwritten by either:

The United States Life Insurance Company in the City of New York, NAIC No. 70106 domiciled in the state of New York with a principal place of business of One World Financial Center, 200 Liberty Street, New York, NY 10281. It is currently authorized totransact business in all states, plus DC, except PR. Coverage may vary or may not be available in all states. National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company with its principal place of business at 175 Water Street, New York, NY 10038. It is currently authorized to conduct insurance business in all states and the District of Columbia. NAIC No. 19445. Coverage may not be available in all states. Some travel assistance services provided by Travel Guard®

In Canada, Underwritten by AIG Insurance Company of Canada.

***Personal Assistance and Legal Referrals and Advances provided by Divers Alert Network.