Travel Insurance FAQs

DAN Travel Specialists Are Here To Help

DAN is here to help answer your trip and annual travel insurance questions. For additional assistance, please contact DAN’s customer service team by phone at +1-919-684-2948 Mon-Fri 8:30am to 5:00pm ET or email us at .

When can I buy travel insurance?

Coverage can be purchased up until the day before departure date. However, if an unforeseen covered event occurs, coverage must be in force prior to the event happening or being announced in order to provide coverage for the event.

What are covered events?

You never know what might happen on your vacation, but certain disruptive events can be covered by DAN Travel Protection. Consider these real-life scenarios:

  • Sickness, Injury and Death: You become sick or injured, or a non-traveling family member passes away and you are unable to make the trip or must return home early.
  • Adverse Weather: Your flight is canceled due to adverse weather such as hurricane or snowstorm.
  • Involuntary Job Loss: After at least one year of employment you are laid off and can’t go on your trip.

Additional events may have coverage; for full details, please refer to a sample Description of Coverage or Policy. Covered events vary based on your state of residence.

How do I file a claim?

DAN partners with Generali Global Assistance to bring you Trip and Annual Travel Protection plans. Generali Global Assistance is committed to providing prompt, fair and equitable claims service. Claims must be submitted within one year after a covered loss, but should be submitted as soon as possible in order to expedite resolution.

If you have questions about submitting a claim, completing your forms, or the process in general, call Generali Global Assistance claims department toll-free at (800) 541-3522.

When submitting a claim, use one of the following options:

Where can I get medical advice on my trip?

DAN’s per trip travel plans include a teladoc* service that allows you to connect with a network of physicians for advice, information, and treatment which includes prescription medication when appropriate. If treatment is required for a sickness or injury during your trip, the plans also include a No Out-Of-Pocket-Medical service, which offers up to $1,000 for acute treatments.

*Teladoc services may not be available in all states, and international services may be limited.

What’s included in Emergency Assistance and Transportation?

In the event you become sick or injured on your covered trip and need emergency assistance, benefits can include transportation to the nearest suitable medical facility, help to return home if medically necessary and up to US$10,000 in expenses for a companion to visit you if you are traveling alone and are hospitalized for more than 7 days. For full details, please refer to a sample Description of Coverage or Policy.

What is On Demand Medical Care?

On Demand Medical Care is a service provided by Generali’s designated providers. It provides you with immediate access to a network of physicians anywhere in the world.It’s like taking a doctor with you on vacation.

Connect instantly with a network of physicians for information, advice, and treatment, including prescription medication, when appropriate. Save time and get back to enjoying your vacation.

No Out-of-Pocket Medical Expenses: If you get sick or injured while traveling, we can get you to a trusted provider and even handle the payment for acute treatments up to $1,000.

*Teladoc services may not be available in all states, and international services may be limited.

How does No Out-of-Pocket Medical Expenses work?

If you get sick or injured while traveling and need medical assistance, you can call the 24-hour assistance line to get a referral within the Generali designated provider network of 30,000 physicians and 180,000 service providers worldwide, and they can even handle the payment for acute treatments up to $1,000.

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance & Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.