Travel Insurance FAQs

DAN Travel Specialists Are Here To Help

DAN is here to help answer your trip and annual travel insurance questions. For additional assistance, please contact DAN’s customer service team by phone at +1-919-684-2948 Mon-Fri 8:30am to 5:00pm ET or email us at .

When can I buy travel insurance?

Coverage can be purchased up until the day before departure date. However, if an unforeseen covered event occurs, coverage must be in force prior to the event happening or being announced in order to provide coverage for the event.

What are covered events?

You never know what might happen on your vacation, but certain disruptive events can be covered by DAN Travel Protection. Consider these real-life scenarios:

  • Sickness, Injury and Death: You become sick or injured, or a non-traveling family member passes away and you are unable to make the trip or must return home early.
  • Adverse Weather: Your flight is canceled due to adverse weather such as hurricane or snowstorm.
  • Involuntary Job Loss: After at least one year of employment you are laid off and can’t go on your trip.

Additional events may have coverage; for full details, please refer to a sample Description of Coverage or Policy. Covered events vary based on your state of residence.

How do I file a claim?

DAN partners with Generali Global Assistance to bring you Trip and Annual Travel Protection plans. Generali Global Assistance is committed to providing prompt, fair and equitable claims service. Claims must be submitted within one year after a covered loss, but should be submitted as soon as possible in order to expedite resolution.

If you have questions about submitting a claim, completing your forms, or the process in general, call Generali Global Assistance claims department toll-free at (800) 541-3522.

When submitting a claim, use one of the following options:

  • Fax: Nationwide toll free (877) 300-8670 – or – International +1 (858) 810-2505
  • Mail: Generali Global Assistance, P.O. Box 939057, San Diego, CA 92123-9057
  • Email: 
  • Once you’ve initiated your claim, your case will be assigned to a dedicated claims team member who will manage your claim from start to finish. Your dedicated claims team member will contact you if they have any questions or if any additional information is needed in order to finalize your claim.

Where can I get medical advice on my trip?

DAN’s per trip travel plans include a teladoc* service that allows you to connect with a network of physicians for advice, information, and treatment which includes prescription medication when appropriate. If treatment is required for a sickness or injury during your trip, the plans also include a No Out-Of-Pocket-Medical service, which offers up to $1,000 for acute treatments.

*Teladoc services may not be available in all states, and international services may be limited.

What’s included in Emergency Assistance and Transportation?

In the event you become sick or injured on your covered trip and need emergency assistance, benefits can include transportation to the nearest suitable medical facility, help to return home if medically necessary and up to US$10,000 in expenses for a companion to visit you if you are traveling alone and are hospitalized for more than 7 days. For full details, please refer to a sample Description of Coverage or Policy.

What is On Demand Medical Care?

On Demand Medical Care is a service provided by Generali’s designated providers. It provides you with immediate access to a network of physicians anywhere in the world.It’s like taking a doctor with you on vacation.

Connect instantly with a network of physicians for information, advice, and treatment, including prescription medication, when appropriate. Save time and get back to enjoying your vacation.

No Out-of-Pocket Medical Expenses: If you get sick or injured while traveling, we can get you to a trusted provider and even handle the payment for acute treatments up to $1,000.

*Teladoc services may not be available in all states, and international services may be limited.

How does No Out-of-Pocket Medical Expenses work?

If you get sick or injured while traveling and need medical assistance, you can call the 24-hour assistance line to get a referral within the Generali designated provider network of 30,000 physicians and 180,000 service providers worldwide, and they can even handle the payment for acute treatments up to $1,000.

DAN Customer Service

DAN partners with Generali Global Insurance
on Trip and Annual Travel Protection plans. 

Monday–Friday, 8:30 a.m.–5 p.m. ET
+1 (919) 684-2948, Option 1


How to File a Claim

Start a new claim, track your claim status,
and download your policy documents online.

Start a New Claim

Contact Generali Global Assistance
Monday–Friday, 6 a.m.–6 p.m. PT 
+1 (800) 541-3522


Fax: U.S. toll free +1 (877) 300-8670 
Fax: International +1 (858) 810-2505

Generali Global Assistance
P.O. Box 939057
San Diego, CA 92123-9057

Travel insurance coverages are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231, for the operating name used in certain states, please see Important Disclosures.