Career Opportunities

Do you want to make the world a safer place to dive?

We are searching for passionate people like you to join our team and advance our mission of helping divers in need. Working at the world’s leading dive safety association will give you the rewarding career experience you’ve been searching for — and it comes with a host of unique and valuable benefits. Apply today to work alongside the world’s leading experts in dive medicine and safety.

Please note that all positions posted are based at DAN headquarters in Durham, N.C., and cannot be performed remotely.

To submit a résumé for consideration, please do one of the following:

DAN is an Equal Opportunity Employer.


Senior Accountant (Click for full description)

FLSA: Full Time
Department: Finance
Primary Worksite: 6 West Colony Place, Durham, NC
Supervisory Responsibilities: None
Reports to: CFO

OCCUPATIONAL SUMMARY

Under general supervision, perform a variety of complex accounting work including compiling, reconciling, and reporting financial data. Ensure that financial data is recorded in accordance with GAAP and consistent with established policies and procedures.

DUTIES / RESPONSIBILITIES

  • Reconcile and analyze general ledger accounts monthly to ensure all transactions have been recorded and the reporting is accurate
  • Analyze general ledger variances, complete commentary to give to upper management, and recommend corrections, as necessary
  • Assist with monthly compilation of financial statements for utilization by Senior Management
  • Coordinate and enter all accounts payable, accounts receivable, and revenue transactions for our foreign subsidiary
  • Prepare and reconcile monthly bank and credit card statements to the general ledger
  • Assist with approving Accounts Payable invoices to ensure proper coding
  • Cross-train with other finance employees and assist with departmental procedures and internal control implementation
  • Participate in companywide strategic initiatives
  • Assist CFO with the annual budget process, including templates and review of department budget details
  • Assist with coordinating the annual audit by working with the external auditors and finance employees to ensure all reports are complete and delivered on time
  • Perform other duties related to the work described herein

REQUIRED QUALIFICATIONS / EXPERIENCE

  • Bachelor’s degree in business or accounting from an accredited college or university
  • 5 years of experience in an accounting-related field
  • CPA or CPA candidate
  • Microsoft Office proficiency
  • Experience with Acumatica, Ventiv, or Great Plains accounting systems is a plus
  • Non-profit or association experience is a plus
  • Good communication skills and willingness to be a team player

Posted April 15, 2022

Commercial Lines Insurance Agent (Click for full description)

FLSA: Non-Exempt, Full Time
Department: Commercial Insurance
Primary Worksite: 6 West Colony Place, Durham, NC
Supervisory Responsibilities: No
Reports to: Manager, Commercial Insurance

JOB SUMMARY

The agent must develop an exemplary knowledge of the DAN programs and be able to assess a clients’ need for DAN’s specialized commercial insurance products: primarily professional liability and commercial general liability insurance for the scuba industry. The agent must also maintain a high standard of customer service while effectively responding to questions and providing program details through phone calls and emails.

RESPONSIBILITIES

  • Accurately discuss and clearly explain commercial insurance coverage and benefits to insureds
  • Maintain extensive knowledge and understanding of all DAN products and services
  • Provide support for new and renewing insureds which will include processing applications, issuing documents, completing service requests, and troubleshooting customer accounts
  • Promptly responding to daily incoming calls, emails, faxes, and voicemails
  • Represent DAN at trade shows, conventions, and symposiums as assigned

MINIMUM QUALIFICATIONS

  • Licensed in the state of North Carolina as an agent for Life, Health, Property, & Casualty insurance
  • Three or more years of providing customer service in a call center environment or other relevant customer service experience
  • Team player with positive attitude and excellent communication skills

PREFERRED QUALIFICATIONS

  • Scuba diving certification/experience
  • Post-secondary degree or vocational certificate in related field

Posted January 18, 2022

Customer Relations / Insurance Agent (Click for full description)

FLSA: Non-Exempt; Full Time
Department: Member Services       
Primary Worksite: 
6 West Colony Place, Durham, NC
Reports to: 
Manager, Membership & Personal Insurance

JOB SUMMARY
Our membership organization is seeking a full-time insurance agent to join our Member Services team. Reporting to the manager of membership & personal insurance, this person will play a critical role in providing access to different insurance plans to meet the individual needs of DAN members.

Working as part of a team, the agent must maintain a high standard of customer service while effectively responding to questions and providing program details through phone calls and emails. The candidate will be able to work within deadlines and have good problem-solving skills. A key attribute for this role is the ability to troubleshoot and provide support to members while providing a high level of customer service.

RESPONSIBILITIES

  • Promptly respond to daily incoming calls, voicemails, mail, and email correspondence
  • Accurately and clearly explain membership and personal insurance policy benefits and retail products
  • Provide data entry support for DAN Member Services, including entry of new and renewing membership information, processing of online applications and product orders, and problem-solving/troubleshooting data entry processing
  • Enroll and/or renew members, complete product orders, track member orders, and update member records
  • Act as a liaison between the organization, its members, and the general public in support of the organization’s mission and goals
  • Provide data for internal reports
  • Represent the organization at trade shows, conventions, and symposiums as assigned
  • Perform other duties as assigned

MINIMUM QUALIFICATIONS

  • Three or more years of providing customer service in a call center environment or other relevant customer service experience
  • Good business writing skills
  • Proficiency with Microsoft Office products
  • Strong team player

PREFERRED QUALIFICATIONS

  • Licensed in the state of North Carolina as an agent for life, health, property, and casualty insurance; equivalent combination of relevant education and experience will also be considered
  • Scuba diving certification/experience
  • Post-secondary degree or vocational certificate in related field
  • Fluent Spanish or French speaking ability

Posted January 12, 2022

Writer / Editor (Click for full description)

FLSA: Non-Exempt, Full Time 
Department: Communications
Primary Worksite: 6 West Colony Place, Durham, NC 
Supervisory Responsibilities: None 
Reports to: Director, Communications

JOB SUMMARY

Write and edit articles and other content to inform and engage Divers Alert Network’s members and the diving public. Promote DAN and its programs, products and services via print and digital channels.  

RESPONSIBILITIES

  • Research and create original content including news articles, marketing materials, feature articles, blog posts, social media posts and more
  • Edit articles and posts for accuracy, clarity, consistency, style and grammar
  • Develop and manage an editorial calendar for submissions to external channels
  • Create relevant and timely content for internal and external publications; Adapt tone for a variety of audiences
  • Work with medical, research and insurance departments to ensure accuracy of information and compliance
  • Identify ways to better leverage content; Recommend/implement solutions that improve content management and workflow; Track performance and make recommendations for optimization
  • Oversee targeted communications for marketing campaigns; Create messaging, assemble content, write copy for and edit broadcast emails, brochures, advertisements, etc.
  • Manage project timelines
  • Perform other related duties to support the department and organization

REQUIRED QUALIFICATIONS

  • Excellent communication skills with a proven record of original writing for a variety of outlets
  • Superior writing and editing skills; Detailed knowledge of AP and/or Chicago style
  • Superior attention to detail
  • A degree in English, journalism, creative writing, communications or similar
  • Four or more years of experience writing articles and technical or creative copy
  • Experience with digital asset management and content management systems; Basic knowledge of SEO
  • Ability to work independently and collaboratively with a strong work ethic

PREFERRED QUALIFICATIONS

  • Scuba diving experience and/or knowledge of the scuba industry
  • Experience shooting and editing photos and/or video
  • Familiarity with WordPress
  • Experience managing social media channels
  • Proficiency in medical or scientific writing

Posted June 22, 2021

Medic I (Click for full description)

FLSA: Exempt, Full Time 
Department: Medicine 
Primary Worksite: 6 West Colony Place, Durham, NC 
Supervisory Responsibilities: None 
Reports to: Director of Medical Services 

JOB SUMMARY

Participate in the activities of Divers Alert Network involved in providing information services to laypeople, dive professionals, and healthcare professionals. 

The DAN Medic I supports DAN’s mission-critical work, responding to nonemergency inquiries and emergency calls from divers, healthcare professionals, and nondivers. The position also involves properly documenting all inquiries and detailed follow-ups for the compilation, verification, and consolidation of data, generally for in-house use in responding to requests for information, research and publication. There are also a variety of duties incidental to writing articles and social media posts, helping with referral database maintenance, and attending meetings essential for Quality Assurance and Quality Improvement as well as continuing education. A large part of the job requires substantial amounts of time discussing issues of safety and health for diving and travel over the telephone or by email during regular office hours as well as on scheduled days on weekends and after-hours shifts. 

RESPONSIBILITIES

  • Participate in the activities of Divers Alert Network involved in developing, maintaining and compiling medical data and responding to inquiries relating to dive medicine information. 
  • Assist in the development of new methods and procedures for the response to Divers Alert Network inquiries to increase the effectiveness of services. 
  • Conduct and document follow-up interviews with injured divers and nondivers according to the most current department protocols. 
  • Assist in the compilation and distribution of dive injury reports for in-house use in responding to requests for information, research and publication. 
  • The medical services department often works irregular hours. Currently, regular department hours are from 8 a.m. to 5 p.m. Staff work shifts range from the typical 8-hour day to 12-hour shifts on weekends. Other schedules may involve 10-hour shifts or partial-day shifts. On average, you will work 45-50 hours per week. You should be prepared for changes in the days of the week you work, the hours you work, and the length of the shifts. Staff must also be available on-call after hours (nights and weekends). Each of these will be subject to constant evaluation and adjustment as DAN builds out the Global Emergency Hotline. Work schedules and schedule changes are set by the Director, Medical Services, in consultation with DAN HR. 
  • Perform other related duties incidental to the work described herein. 

MINIMUM EDUCATION AND TRAINING 

  • High school diploma; college education preferred 
  • Emergency Medical Technician (EMT); advanced levels preferred 
  • Recreational scuba diving certification; leadership levels preferred 

SKILLS AND EXPERIENCE

  • Three years of experience as an Emergency Medical Technician (EMT) 
  • Customer service experience 
  • Dive medicine knowledge preferred 
  • Excellent medical documentation skills 
  • Excellent verbal and written communications skills 
  • Intermediate computer skills in:
    • Email clients and web applications 
    • Content management applications 
    • Spreadsheets 
    • Learning new applications 

Posted April 15, 2021

Database Administrator (Click for full description)

FLSA: Exempt, Full Time
Department: Information Technology
Location: 6 West Colony Place, Durham, NC (cannot be performed remotely)
Reports to: VP, Information Technology

OCCUPATIONAL SUMMARY

Customize, maintain and develop data solutions to meet the company needs, and work on building our proprietary software built on the .Net/MS SQL framework.

You will be required to understand the functionality of all existing data structure as well as independently develop new features and integrations into the existing platform.

DUTIES/RESPONSIBILITIES

  • Recommend data solutions by defining database physical structure and functional capabilities, database security, data back-up, and recovery specifications.
  • Install revised or new database systems by proposing specifications; recommending ideal access techniques; coordinating installation requirements.
  • Design, implement, and maintain high availability databases in accordance with end project’s needs and views
  • Define users, and enable data distribution to the right user, in appropriate format and in a timely manner
  • Maintain database performance by calculating optimum values for database parameters; implementing new releases; completing maintenance requirements; evaluating computer operating systems and hardware products.
  • Use high-speed transaction recovery techniques and backup data
  • Minimize database downtime and manage parameters to provide fast query responses
  • Provide proactive and reactive data management support and training to users
  • Determine, enforce and document database policies, procedures and standards
  • Perform tests and evaluations regularly to ensure data security, privacy and integrity
  • Monitor database performance, implement changes and apply new patches and versions when required
  • Develop reports based on end users’ needs

QUALIFICATIONS

  • Proven working experience as a MSSQL 2000 and higher Database administrator
  • Excellent knowledge with relational database design, documentation and coding
  • Excellent knowledge of data backup, recovery, security, integrity and SQL
  • Previous experience with DBA case tools (frontend/backend) and third-party tools
  • Familiarity with programming SSRS
  • Knowledge of Crystal Reports
  • Knowledge of MS Dynamics a plus.
  • Problem solving skills and ability to think algorithmically
  • BS degree in a computer discipline or relevant certification
  • Minimum 2+ years database administration in enterprise environments.
  • Relevant IT qualifications (bachelor’s degree preferred).
  • Technical Qualifications (MCSA SQL Server Preferred).
  • Dependable attendance record

DESIRED QUALIFICATIONS

  • Knowledge of scuba diving industry and/or certified diver

Please note that this position is based at DAN headquarters in Durham, N.C., and cannot be performed remotely.

Posted February 26, 2021