FLSA: Non-Exempt, Full Time
Department: Commercial Insurance
Primary Worksite: 6 West Colony Place, Durham, NC
Supervisory Responsibilities: No
Reports to: Manager, Commercial Insurance

JOB SUMMARY

The agent must develop an exemplary knowledge of the DAN programs and be able to assess a clients’ need for DAN’s specialized commercial insurance products: primarily professional liability and commercial general liability insurance for the scuba industry. The agent must also maintain a high standard of customer service while effectively responding to questions and providing program details through phone calls and emails.

RESPONSIBILITIES

• Accurately discuss and clearly explain commercial insurance coverage and benefits to insureds
• Maintain extensive knowledge and understanding of all DAN products and services
• Provide support for new and renewing insureds which will include processing applications, issuing documents, completing service requests, and troubleshooting customer accounts
• Promptly responding to daily incoming calls, emails, faxes, and voicemails
• Represent DAN at trade shows, conventions, and symposiums as assigned

MINIMUM QUALIFICATIONS

• Licensed in the state of North Carolina as an agent for Life, Health, Property, & Casualty insurance
• Three or more years of providing customer service in a call center environment or other relevant customer service experience
• Team player with positive attitude and excellent communication skills

PREFERRED QUALIFICATIONS

• Scuba diving certification/experience
• Post-secondary degree or vocational certificate in related field

Posted January 18, 2022

FLSA: Non-Exempt; Full Time
Department: Member Services       
Primary Worksite: 6 West Colony Place, Durham, NC
Reports to: Manager, Membership & Personal Insurance

JOB SUMMARY
Our membership organization is seeking a full-time insurance agent to join our Member Services team. Reporting to the manager of membership & personal insurance, this person will play a critical role in providing access to different insurance plans to meet the individual needs of DAN members.

Working as part of a team, the agent must maintain a high standard of customer service while effectively responding to questions and providing program details through phone calls and emails. The candidate will be able to work within deadlines and have good problem-solving skills. A key attribute for this role is the ability to troubleshoot and provide support to members while providing a high level of customer service.

RESPONSIBILITIES

• Promptly respond to daily incoming calls, voicemails, mail, and email correspondence
• Accurately and clearly explain membership and personal insurance policy benefits and retail products
• Provide data entry support for DAN Member Services, including entry of new and renewing membership information, processing of online applications and product orders, and problem-solving/troubleshooting data entry processing
• Enroll and/or renew members, complete product orders, track member orders, and update member records
• Act as a liaison between the organization, its members, and the general public in support of the organization’s mission and goals
• Provide data for internal reports
• Represent the organization at trade shows, conventions, and symposiums as assigned
• Perform other duties as assigned
  

MINIMUM QUALIFICATIONS

• Three or more years of providing customer service in a call center environment or other relevant customer service experience
• Good business writing skills
• Proficiency with Microsoft Office products
• Strong team player

PREFERRED QUALIFICATIONS

• Licensed in the state of North Carolina as an agent for life, health, property, and casualty insurance; equivalent combination of relevant education and experience will also be considered
• Scuba diving certification/experience
• Post-secondary degree or vocational certificate in related field
• Fluent Spanish or French speaking ability

Posted January 12, 2022

FLSA: Exempt, Full Time

Entry-level salary: $49,000 – $55,000

Department: DAN Medical Services

Primary Worksite: 6 West Colony Place, Durham, NC 

Position location: On-site position

Supervisory Responsibilities: None 

Reports to: Director of Medical Services 

Applicants must be eligible for U.S. employment

JOB SUMMARY

Work daily in a vibrant and welcoming non-profit company environment with a diverse staff and a culture centered on helping the health and safety of scuba divers worldwide.

Your daily activities will mainly be to provide dive-related health and safety information to laypersons and medical professionals through phone calls and emails to help them better decide on their medically-related diving issues and questions for themselves and their patients.

On your onboarding, you will probably have to study and learn much about diving and diving medicine, but don’t worry; our four-month on-the-job training program is well-designed and paced to help with that.

Our medical call center is a semi-open office space taking half of the building’s 2^nd floor, with 90 sqft individual cubicles, all at the south-facing glass wall of the front facade. Employees have seating/standing workstations with ergonomic high-back office chairs, double large computer screens, and phones with state-of-the-art noise-canceling headsets.

RESPONSIBILITIES

• Be responsible and on time for all your shifts at the office or from home.
• Be polite, respectful, knowledgeable, and friendly to everyone, focusing on customer service.
• Using your EMT experience, always provide the most accurate and evidence-based health information to clients, constantly relaying on the interaction and support from your colleagues and supervisors.
• Thoroughly document all your interactions with clients; all calls are recorded to help you with this.
• Constantly seek to update your knowledge and collaborate for the team’s collective knowledge.
• Help identify opportunities and propose solutions to increase the efficiency of our services.
• Contribute to collecting, compiling, analyzing, and publishing relevant medical information.
• Be able to participate in on-site and off-site public speaking at medical and diving events, when invited by the company´s leadership.

WORK SCHEDULE

• The DAN medical services are 24/7/365 and may require schedule adjustments to guarantee it.
• The typical schedule of a DAN Medic is currently as follows:
  • Four weekdays in-office shifts from 8:30 am to 5:00 pm, with a lunch break.
  • One weekday on-call shift at home from 5 pm to 11 pm.
  • One Saturday on-call shift at home from 9 am to 11 pm every five weeks.
  • One Sunday on-call shift at home from 9 am to 11 pm every five weeks.
  • One level of tiered rotated backup coverage to the same on-call shifts described above.
• All DAN Medics can freely swap their shifts with their colleagues in mutual agreement.
• During the initial on-the-job training program, the trainee will follow a traditional Mon-Fri 8:30 to 5:00 in-office week.

EDUCATION AND TRAINING 

• An Emergency Medical Technician (EMT) is required
  • Advanced and Paramedic levels are preferred
• A college education is preferred
• Scuba diving certifications are preferred

DESIRED SKILLS AND EXPERIENCE

• Minimum three years of experience as an EMT
• Customer service experience
• Dive medicine knowledge
• Excellent medical verbal and written communication skills
• Intermediate computer skills and a good ability to learn

BENEFITS

• Health insurance, including vision and dental (+optional family coverage)
• 401K, with a company matching policy
• Life Insurance (+optional family coverage)
• Home internet reimbursement
• Mobile phone plan
• Two weeks a year of paid vacation time
• One week a year of paid sick time
• Relocation assistance offered
• Entry-level SCUBA diving training offered
• Dive accident insurance
• For dive leaders:
  • Training agency annual membership fee
  • Professional liability insurance

FLSA: Exempt, Full Time
Department: Information Technology
Location: 6 West Colony Place, Durham, NC (cannot be performed remotely)
Reports to: VP, Information Technology

OCCUPATIONAL SUMMARY

Customize, maintain and develop data solutions to meet the company needs, and work on building our proprietary software built on the .Net/MS SQL framework.

You will be required to understand the functionality of all existing data structure as well as independently develop new features and integrations into the existing platform.

DUTIES/RESPONSIBILITIES

• Recommend data solutions by defining database physical structure and functional capabilities, database security, data back-up, and recovery specifications.
• Install revised or new database systems by proposing specifications; recommending ideal access techniques; coordinating installation requirements.
• Design, implement, and maintain high availability databases in accordance with end project’s needs and views
• Define users, and enable data distribution to the right user, in appropriate format and in a timely manner
• Maintain database performance by calculating optimum values for database parameters; implementing new releases; completing maintenance requirements; evaluating computer operating systems and hardware products.
• Use high-speed transaction recovery techniques and backup data
• Minimize database downtime and manage parameters to provide fast query responses
• Provide proactive and reactive data management support and training to users
• Determine, enforce and document database policies, procedures and standards
• Perform tests and evaluations regularly to ensure data security, privacy and integrity
• Monitor database performance, implement changes and apply new patches and versions when required
• Develop reports based on end users’ needs

QUALIFICATIONS

• Proven working experience as a MSSQL 2000 and higher Database administrator
• Excellent knowledge with relational database design, documentation and coding
• Excellent knowledge of data backup, recovery, security, integrity and SQL
• Previous experience with DBA case tools (frontend/backend) and third-party tools
• Familiarity with programming SSRS
• Knowledge of Crystal Reports
• Knowledge of MS Dynamics a plus.
• Problem solving skills and ability to think algorithmically
• BS degree in a computer discipline or relevant certification
• Minimum 2+ years database administration in enterprise environments.
• Relevant IT qualifications (bachelor’s degree preferred).
• Technical Qualifications (MCSA SQL Server Preferred).
• Dependable attendance record

DESIRED QUALIFICATIONS

• Knowledge of scuba diving industry and/or certified diver

Please note that this position is based at DAN headquarters in Durham, N.C., and cannot be performed remotely.

Posted February 26, 2021