Helping Divers for 40 Years
Thinking about becoming a DAN member? Or are you a member with questions about your account? Explore our library of information for answers to the most commonly asked questions about DAN membership.
Can divers from anywhere in the world join DAN?
DAN provides membership and dive accident insurance only for people who have their principal primary residence in the United States or Canada. If you live in another country, membership and dive accident insurance is provided through one of DAN’s other international entities. To locate the appropriate international DAN office for your region, please explore our contacts page.
How much does DAN membership cost?
Divers can become a DAN member for an annual fee of only US$35 for an individual (US$40 in Canada) or US$55 for a family (US$60 in Canada). Dive operators and businesses can become members for US$100 per year.
Is DAN membership a monthly or annual fee?
DAN membership is one low annual fee that provides benefits for an entire year. There isn’t a monthly recurring cost associated with membership. Membership is US$35 for an individual and US$55 for a family. Canadian residents add $US5 per year.
Does the membership fee have to be paid in full at time of enrollment?
DAN requires that membership fees be paid in full (one payment) at the time of enrollment and payment can be made by cash, check or credit card. We do not offer a payment plan for membership.
Can I purchase a monthly membership?
DAN only offers annual memberships and we have designed our membership fee to be affordable for every diver. Splitting your payment into monthly installments is not available.
Are lifetime memberships available?
DAN only offers annual memberships. Lifetime memberships are not available.
Who is covered on my family membership?
A family membership will cover you, your spouse or domestic partner/partner in a civil union and all unmarried dependent children whom you support, including foster children, adopted children and stepchildren, provided that they are age 8 or older and under the age of 18, or under 24 if a full-time student at an accredited school or college, who is not employed on a full-time basis and has the same permanent home address as you.
Family members must be listed on the membership record in DAN’s database to have access to membership benefits.
After joining, how long does it take for my benefits to become active?
Membership and insurance go into effect as soon as DAN receives payment. You can get immediate coverage by joining online or by calling 1-800-446-2671 and paying by credit card (Discover, Visa, MasterCard or American Express).
Can I get a subscription to Alert Diver without being a member?
Alert Diver magazine is an exclusive benefit of DAN membership. Only members are eligible to receive a print subscription.
Will I get a membership card?
Membership cards are mailed to new and renewing members following enrollment. If you fail to receive your membership card, please contact DAN member services. Members may also access a digital card through their member page on the DAN website.
Are DAN membership dues tax deductible?
Membership dues are not tax deductible. However, because DAN activities are considered charitable and in the public interest under the US and North Carolina nonprofit codes, all donations are tax deductible.
Why did I receive a second and final notice if I already renewed my membership?
Several renewal notices are sent to you as your renewal date approaches to ensure that you maintain continuous benefits. Sometimes a renewal notice is sent before the payment gets recorded on your account. This issue normally resolves itself quickly once your payment is logged into our system. Please call Member Services at 1-(919)-684-2948, Option 3, to confirm receipt of your payment Mon-Fri, 8:30am – 5:00pm ET.
How do I cancel my membership?
Please contact DAN member services at + (919) 684-2948, option 3, to cancel your membership.
Does DAN membership cover hyperbaric chamber treatments and other medical costs?
No. If you need insurance coverage for the medical costs related to diving accidents, please purchase DAN dive accident insurance once you become a member. Dive accident insurance is additional and it is not part of membership. Plans start at $US40 per year and provide insurance specifically for dive accidents.
Is the emergency medical evacuation benefit only for dive emergencies?
As a DAN Member, you receive DAN Travel Assist and emergency medical evacuation coverage. These benefits help for both diving and nondiving medical emergencies while you are on a trip. Your emergency medical evacuation coverage assists you when you travel at least 50 miles or more (80 km) from home. To use this member benefit you MUST first contact DAN TravelAssist through the DAN Emergency Hotline (+1-919-684-9111) BEFORE making any evacuation arrangements.
Can I arrange my own evacuation before contacting DAN?
No, you must contact DAN TravelAssist first before an evacuation or you may be left responsible to handle the costs which can easily exceed US$50,000. All emergency medical evacuation arrangements must be handled by DAN TravelAssist.
How do I get reimbursed for an emergency medical evacuation?
Since any emergency medical evacuation must be authorized by and coordinated through DAN TravelAssist in order to be covered, there are no out of pocket costs so reimbursement is not necessary.
I added dive accident insurance to my membership. How do I file a claim?
To submit a claim or request a claim form, please contact:
Complete the claim form in full. Please answer all questions completely. If you don’t, the form may be returned to you and could delay payment of the claim. Be sure to sign the claim form.
Ask the hospital and/or doctor to complete the reverse side of the Form and return it to you. If an invoice is available, ask them to attach it to the form.
Attach any other bills, documents or statements that apply to the claim. It is important that they contain the right information.
Make copies of your forms and bills for your records — your originals will not be returned.
If you received a payment from any other Insurance, you must send the Explanation of Benefits with your bills before your claim can be settled.
Send your package to:
DAN Services, Inc.
Attn: DAN Claims
6 West Colony Place, Suite 200
Durham, NC 27705
Phone: +1-800-446-2671 or +1-919-684-2948
How do I use DAN TravelAssist?
Members should call DAN’s 24/7 Emergency Hotline (+1-919-684-9111) to arrange assistance.
Will DAN automatically repatriate me after a medical emergency?
DAN TravelAssist will not pay to transport you or a covered family member to your place of residence after a covered medical emergency if there are closer suitable medical facilities that can provide appropriate care for your medical condition.
Will my address or phone number be sold or made available to solicitors?
DAN Customer Service
Mon – Fri, 8:30 a.m. – 5 p.m. ET
+1 (919) 684-2948
+1 (800) 446-2671
Fax: +1 (919) 490-6630
24/7 Emergency Hotline
In event of a dive accident or injury, call local EMS first, then call DAN.
24/7 Emergency Hotline:
+1 (919) 684-9111
(Collect calls accepted)
DAN must arrange transportation for covered emergency medical evacuation costs to be paid.
Medical Information Line
Get answers to your nonemergency health and diving questions.
Mon – Fri, 8:30 a.m. – 5 p.m. ET
+1 (919) 684-2948, Option 2
Online: Ask A Medic
Allow 24-48 hours for a response.
DAN membership includes automatic enrollment in DAN TravelAssist®. Benefits are available for both diving and non-diving emergencies, with a combined benefit limit up to $150,000 ($100,000 for residents of MN, NH and NY) for Emergency Medical Transportation and Travel Assistance Benefits.
DAN TravelAssist® benefits are provided by DAN, Travel Guard®, and other service providers depending on the benefit. To access these benefits or to request emergency medical transportation, you must contact DAN TravelAssist for assistance. Emergency medical transportation arranged directly by you may not be reimbursed.
Emergency Medical Transportation and Travel Assistance Benefits are insured benefits underwritten by the companies shown below. This is only a brief description of the coverage(s) available. The Policy will contain reductions, limitations, exclusions, definitions and termination provisions. Coverage may vary by state or may not be available in all provinces.
For residents of MN, NH, and NY, insurance is underwritten by The United States Life Insurance Company in the City of New York, NAIC No. 70106 domiciled in the state of New York, with its principal place of business of One World Financial Center, 200 Liberty Street, New York, NY 10281.
For residents of all other U.S. states and the District of Columbia, other than the U.S. states listed above, insurance is underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company, with its principal place of business at 175 Water Street, New York, NY 10038. It is currently authorized to conduct insurance business in all states and the District of Columbia. NAIC No. 19445.
In Canada, insurance is underwritten by AIG Insurance Company of Canada, 120 Bremner Blvd., Suite 2200, Toronto, Ontario, M5J 0A8.